Terms & conditions

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

Website access

1.1 It is not necessary to register with us to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

Use of website

1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.
1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

Website uptime

1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time, but we shall not be obliged to provide such notice.

Visitor provided material

1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non-confidential. We shall be entitled to copy, disclose, distribute, or use for such other purpose as we deem appropriate all material provided to us, except for personal information, the use of which is covered under our Privacy Policy.
1.7 When using this website, you shall not post or send to or from this website any material:
(a) for which you have not obtained all necessary consents.
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom.
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Links to and from other websites

1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website, you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing.
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.


1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times, we do not guarantee that all material is accurate and, or up to date.
1.13 All material contained on this website is provided without any warranty of any kind. You use the material on this website at your own discretion.

Exclusion of liability

1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.
1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Law and jurisdiction

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

Copyright and Trademarks

1.16 The ‘Modelworx’ name and logos are trademarks of Plastech Tooling and Moulding t/a Modelworx. We reserve the right to prosecute any company or person using the Modelworx name or logos without prior written permission. All images on this site are owned by Plastech Tooling and Moulding t/a Modelworx excluding manufactures images. Modelworx prohibit the reproduction or use in any format including electronic or print, of any of their images. Modelworx own the rights to all Modelworx product names and descriptive text used within this site. This website is owned and operated by Plastech Tooling and Moulding t/a Modelworx. Any use of this website or its contents, including copying or storing it, in part or in whole, other than for your own lawful, personal, non-commercial use is prohibited without the prior written permission from Plastech Tooling and Moulding t/a Modelworx. You may not reproduce, transmit, publicly perform, distribute, modify, adapt, bundle, alter, distribute, or create derivative works of the site, in whole or in part.

Account security

1.17 We reserve the right to store non-sensitive customer information for marketing purposes. We will not pass customer information to any third party unless permission is given in accordance with the Data Protection Act of 1998. A secure server handles all transactions. We do not store any credit card details on site, thereby offering greater security to our customers. We do not store credit card details, nor do we share customer details with any 3rd parties.


1.18 By entering the order process you are agreeing for Modelworx to contact you with regards to your order by any means available.

Order notification

1.19 If you have supplied us with your e-mail address, we will notify you by e-mail as soon as possible to confirm receipt of your order. At this point the contract for the sale of the goods shall be formed and we will supply the goods to you in accordance with your order and these Terms and Conditions. If you have not supplied us with an e-mail address or we are unable to contact you, our confirmation of order page at the end of the ordering process shall act as confirmation of acceptance of the order and we will supply the goods to you in accordance with your order and these Terms and Conditions. We ask that you store a copy of the confirmation page as it may contain details referred to later in the order process.

Stock Availability

1.20 Whilst we endeavour to keep our site up to date with the very latest information on new product and current stock, from time to time we may find ourselves unable to complete orders. In this case we will contact you with options on alternative product/colour or a date for when specific items will be back in stock and available for shipment. If no acceptable alternative can be found a refund will be offered.

Description of goods

1.21 Every effort has been made to show all products as accurately as possible in terms of application, colour, size, and finish. However, limitations in photo production and screen display may result in variations from actual items. We reserve the right to alter the price or details on any product offered through our website. All prices are inclusive of VAT.


1.22 If you are not satisfied with your purchase for any reason, items can be returned up to 14 days after purchase. Returning any item within this period will be taken as notice of cancellation of your order (or part of your order). All returned items must be in their original packaging with labels attached and in a re-sellable condition. On receipt of the returned goods, we will give you a full refund of the amount paid minus delivery charges. Alternatively, an exchange can be arranged. In the case of exchange an additional delivery charge may be applied -this will be in-line with the normal Modelworx delivery rates. When returning items, we recommend you obtain proof of postage as we cannot be held responsible for goods that do not make it back to us.

Any items purchased for Christmas gifts WILL NOT be eligible for refunds in the New Year, however we are happy to offer exchanges only.

Please contact us in writing or via email for returns address: info@themodelworx.co.uk
or please write to:
Unit 3, Bridge Industrial Estate, New Road, Newhaven, BN9 0HE. East Sussex

Faulty or Damaged Items

1.23 In this instance we request that you contact us via email: info@themodelworx.co.uk
or please write to:
Unit 3, Bridge Industrial Estate, New Road, Newhaven, BN9 0HE. East Sussex
Upon assessment of the claim, we would arrange to issue a replacement item or ask you return the item providing proof of postage to allow us to refund these costs. A refund on postage will only be processed once we at Modelworx have confirmed the goods as faulty. If an item is confirmed to be faulty Modelworx will provide a replacement item if available. Alternative similar items may be offered. If no replacement product is available a refund will be offered. Replacement items will not be subject to a delivery charge.


All credits will be refunded via the original payment method.

Warranty and Liability

1.24 We endeavour to ensure that our website is free from content or programs that may harm your computer. Ultimately, we cannot accept responsibility for any damage caused by accessing our website. Modelworx accept no liability for any damage or expense caused by any items/products supplied or any part of the sales contract. Total liability for any claim, howsoever arising shall not exceed the price paid for the goods supplied together with any postage costs incurred.
If you have any questions or comments about these Terms and Conditions or any other aspect of Modelworx please contact us at: info@themodelworx.co.uk
or please write to:
Unit 3, Bridge Industrial Estate, New Road, Newhaven, BN9 0HE. East Sussex

Delivery /Dispatch

1.25 We aim for all orders to be dispatched next working day of receiving funds. In some circumstances, such as holiday periods, we encounter a higher-than-normal demand. At these times we ask that you allow up to seven days for delivery. We advise our customers to be aware of the final posting dates in the run up to Christmas and to order early to avoid disappointment. Due to factors outside our control, we cannot be held liable for the late delivery of any orders. Please check products for postage rates and the shopping basket total before confirming your order. We are happy to deliver to BFPO addresses at the mainland UK delivery rate. For any special delivery requirements or queries please contact us at: info@themodelworx.co.uk
or please write to:
Unit 3, Bridge Industrial Estate, New Road, Newhaven, BN9 0HE, East Sussex


1.26 Everywhere else will be taken as the rest of the world. If you are in any doubt as to delivery charge payable, please contact us prior to placing your order.

Customs Information

1.27 Local import duties and taxes may be payable on receipt. VAT will be deducted where appropriate.

Cancellation of orders

1.28 Occasionally it may become necessary for us to cancel your order before delivery. We will let you know as soon as we can that this has happened and you will not be charged, or if you have been charged, we will refund the full amount to you.
Modelworx is a trading subsidiary of Plastech Tooling and Moulding, Bridge Industrial Estate, New Road, Newhaven, BN9 0HE. East Sussex